Foxhole Technology, Inc.

  • Production Support Specialist

    Job Locations US-VA-Arlington
    Job ID
    2018-1074
    Category
    Information Technology
    Type
    Regular Full-Time
    Clearance Required
    Secret
  • Overview

    Department of State

    Location: Arlington, VA

    Title:  Production Support Specialist
    Clearance:  Secret

     

    Foxhole Technology provides gold standard solutions and service to our customers, including but not limited to: Security Incident and Event Management (SIEM); Continuous Monitoring and Risk Scoring; Secure Configuration Management; Systems, Software and Network Engineering; Developmental Test and Evaluation (DT&E); and Authorization and Accreditation (A&A). Our in-depth expertise provides robust capabilities in penetration testing, program management and information security, as well as in all areas of cyber security engineering for DoD, Federal and civilian agencies.

    Job Description

    The Production Support Analyst will provide Tier III support to software applications for the Bureau of Consular Affairs, U.S. Department of State and will conduct the following activities:

    • Liaise with Tier I and II groups.
    • Prioritize and resolve issues quickly.
    • Use BMC Remedy Action Request System 8.1 to track tickets.
    • Use Toad of Oracle to: write SQL queries and analyze tables / grants/ functions/procedures/ packages /triggers.
    • Provide technical validation for knowledgebase articles.
    • Determine reoccurring issues within the various Consular Affairs applications and participate in problem management activities and release planning.
    • Create Standard Operating Procedures for other groups to help with their knowledge of the application and help decrease the time needed to resolve issue.
    • Shows initiative to continuously improve production support team processes.

    Minimum Requirements

    • Bachelors degree.
    • 3-4 years experience.
    • Show initiative to continuously improve production support team processes.

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